Help Desk Solution Software

Svante Systems is an leading Web Development Company in Noida. We are offering services for web design, web development, e-commerce services, erp and crm development, help desk solution software or more.

This help desk system helps to resolve query of registered users in speedy manner.

Users can raise tickets to concern department in a simple way.
Concern department will solve the users tickets and users will get updated through help desk on each step taken by concern department by automatic mail, sms.
Users will get status of their tickets and can provide review and rating.
Management and managers will get reports of open tickets, closed tickets and where is the ticket pending of their teams.



Our ticketing system is based on n-tier architecture, other system doesn’t have.
Users tickets are automatically sending to concern person of concern department without any manual interference, other system needs manual interference for assignment.
You can set anyone to anyone reporting manager without any compulsion. Other system doesn’t have this feature.

Users and Concern managers are getting notified on each step through sms and mail. Other system doesn’t have this feature.
Auto approval feature setting, in case of concern approval is not available. This feature is not available on other ticketing system

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